Galaxy Country Club & Hotel

Booking Policy

Effective Date: July 31, 2026

This Booking Policy forms part of the Galaxy Country Club & Hotel Terms & Conditions and applies to all reservations made directly through our website, by telephone, email, in person, or through any other authorized booking channel. By making a reservation with Galaxy Country Club & Hotel (“the Hotel”), you acknowledge that you have read, understood, and agree to this Booking Policy.

  1. Reservation Confirmation

A reservation is considered confirmed only after:

  • The Hotel has received the required reservation information;
  • Any applicable deposit or payment has been successfully processed; and
  • A booking confirmation has been issued by the Hotel.

Reservations remain subject to room availability until confirmation is provided.

  1. Guest Information

To complete a reservation, guests may be required to provide:

  • Full name;
  • Telephone number;
  • Email address;
  • Residential or business address (where applicable);
  • Arrival and departure dates;
  • Number of guests;
  • Special accommodation requests (if any); and
  • Valid payment information where required.

Guests are responsible for ensuring that all information provided is accurate and up to date.

  1. Room Rates

Room rates:

  • Are quoted in the applicable currency displayed during booking;
  • Include only those taxes and charges expressly stated at the time of reservation;
  • Exclude optional services unless specifically indicated.

Additional charges may apply for:

  • Meals not included in the selected package;
  • Laundry services;
  • Airport transfers;
  • Conference or event services;
  • Room service;
  • Spa or wellness services;
  • Recreational facilities where applicable; and
  • Any other services requested during the stay.
  1. Payment Requirements

Depending on the selected booking rate, the Hotel may require:

  • Full payment at the time of booking;
  • A partial deposit;
  • A valid payment guarantee; or
  • Payment upon arrival.

Outstanding balances must be settled before check-out unless otherwise agreed in writing.

The Hotel reserves the right to pre-authorize payment cards for security purposes or to cover incidental expenses.

  1. Accepted Payment Methods

The Hotel accepts approved payment methods displayed during the booking process.

Accepted payment methods may include:

  • Visa;
  • Mastercard;
  • Bank transfers;
  • Mobile Money (where available); and
  • Other approved electronic payment methods.

Availability of payment methods may change without prior notice.

  1. Check-in Requirements

Upon arrival, guests must present:

  • A valid government-issued identification document or passport; and
  • The booking confirmation, where requested.

Failure to provide satisfactory identification may result in refusal of accommodation where permitted by law.

  1. Check-in and Check-out Times

Unless otherwise communicated:

Check-in: From 2:00 PM

Check-out: By 11:00 AM

Requests for early check-in or late check-out are:

  • Subject to availability;
  • Not guaranteed; and
  • May attract additional charges.
  1. Occupancy

Each room has a maximum occupancy limit determined by its size and configuration.

Only registered guests are permitted to occupy guest rooms.

Additional occupants beyond the permitted limit may result in:

  • Additional charges;
  • Room upgrades where available; or
  • Refusal of accommodation.
  1. Children

Children are welcome at Galaxy Country Club & Hotel.

Children must be supervised by a responsible adult at all times.

Accommodation arrangements for children, including complimentary stays, child rates, or extra beds, are subject to the room type selected and the Hotel’s prevailing policies.

Baby cots and extra beds are subject to availability and may incur additional charges.

  1. Special Requests

Guests may request:

  • Early check-in;
  • Late check-out;
  • Accessible rooms;
  • Additional beds;
  • Baby cots;
  • Room preferences;
  • Airport transfers; or
  • Other special arrangements.

While every reasonable effort will be made to accommodate such requests, they:

  • Are subject to availability;
  • Cannot be guaranteed; and
  • May incur additional charges.
  1. Group Bookings

Special booking conditions apply to:

  • Group reservations;
  • Corporate bookings;
  • Conferences;
  • Weddings;
  • Banquets;
  • Tours; and
  • Long-stay bookings.

Such reservations may require:

  • Separate agreements;
  • Deposits;
  • Customized payment schedules; and
  • Different cancellation terms.
  1. Booking Modifications

Guests wishing to modify an existing reservation should contact the Hotel as soon as possible.

Modification requests are subject to:

  • Room availability;
  • Applicable rate differences;
  • Seasonal pricing;
  • Minimum stay requirements; and
  • The terms of the booked rate.

A reservation modification is not effective until confirmed by the Hotel.

  1. Cancellation and Refunds

Cancellation requests are governed by the Hotel’s Refund & Cancellation Policy.

Guests are encouraged to review that policy before confirming their reservation.

  1. No-Show Reservations

Guests who fail to arrive on the scheduled check-in date without notifying the Hotel may be treated as a “No-Show.”

In such cases, applicable charges shall be determined in accordance with the Hotel’s Refund & Cancellation Policy.

  1. Guest Conduct

The Hotel reserves the right to refuse accommodation or terminate a reservation where a guest:

  • Provides fraudulent information;
  • Engages in unlawful conduct;
  • Causes damage to Hotel property;
  • Disturbs other guests;
  • Fails to comply with Hotel policies; or
  • Behaves in a manner that threatens the safety, security, or comfort of others.

Where appropriate, additional charges may apply for damage or cleaning.

  1. Force Majeure

The Hotel shall not be responsible for cancellations, delays, or inability to provide booked services due to events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Government restrictions;
  • Epidemics or pandemics;
  • Civil unrest;
  • Industrial action;
  • Utility failures; or
  • Other unforeseen circumstances.

Where reasonably practicable, the Hotel may offer alternative dates, booking credits, or refunds at its discretion.

  1. Hotel’s Right to Refuse or Cancel Reservations

The Hotel reserves the right to refuse, suspend, or cancel any reservation where:

  • Payment cannot be verified;
  • Fraudulent or misleading information has been provided;
  • The reservation was made through unauthorized means;
  • There is a genuine operational necessity;
  • Continued acceptance of the booking would compromise the safety, security, or lawful operation of the Hotel.

Where a reservation is cancelled by the Hotel for reasons not attributable to the guest, any refund due shall be processed in accordance with applicable law and the relevant booking terms.

  1. Policy Updates

Galaxy Country Club & Hotel may amend this Booking Policy from time to time.

The latest version will always be published on the Hotel’s official website and will apply to all bookings made after its effective date.

  1. Contact Us

For booking enquiries, amendments, or assistance, please contact:

Galaxy Country Club & Hotel

Website: https://galaxycountryclub.com/contact-us/

Please use the contact details published on our official website for reservations and guest services.

Last Updated: July 31, 2026